Can login as a wordpress administrator but can’t access the wp-admin back-end

Today I found a strange case on wordpress https://bsk. telkomuniversity .ac.id

User ordinary administrators can’t access wp-admin, even though they can login.

Troubleshooting is done:

• restore .htaccess kedefault wordpress
• check wp-config.php if there is a strange script , all normal
• rename folder plugin dan themes
• replace the wordpress folder using the latest wordpress

Still inaccessible.

Check that the user access rights in phpmyadmin are correct, they still have access as Administrator

Finally curious to try to compare with other wordpress databases, and just found out there is empty data in the wp_options section of the wp_user_roles table and because they are identical, just copy and paste the contents

a:5:{s:13:"administrator";a:2:{s:4:"name";s:13:"Administrator";s:12:"capabilities";a:102:{s:13:"switch_themes";b:1;s:11:"edit_themes";b:1;s:16:"activate_plugins";b:1;s:12:"edit_plugins";b:1;s:10:"edit_users";b:1;s:10:"edit_files";b:1;s:14:"manage_options";b:1;s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:6:"import";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:8:"level_10";b:1;s:7:"level_9";b:1;s:7:"level_8";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;s:12:"delete_users";b:1;s:12:"create_users";b:1;s:17:"unfiltered_upload";b:1;s:14:"edit_dashboard";b:1;s:14:"update_plugins";b:1;s:14:"delete_plugins";b:1;s:15:"install_plugins";b:1;s:13:"update_themes";b:1;s:14:"install_themes";b:1;s:11:"update_core";b:1;s:10:"list_users";b:1;s:12:"remove_users";b:1;s:13:"promote_users";b:1;s:18:"edit_theme_options";b:1;s:13:"delete_themes";b:1;s:6:"export";b:1;s:12:"wpsqt-manage";b:1;s:11:"edit_blocks";b:1;s:18:"edit_others_blocks";b:1;s:14:"publish_blocks";b:1;s:19:"read_private_blocks";b:1;s:11:"read_blocks";b:1;s:13:"delete_blocks";b:1;s:21:"delete_private_blocks";b:1;s:23:"delete_published_blocks";b:1;s:20:"delete_others_blocks";b:1;s:19:"edit_private_blocks";b:1;s:21:"edit_published_blocks";b:1;s:13:"create_blocks";b:1;s:22:"beehive_view_analytics";b:1;s:22:"manage_snapshots_items";b:1;s:29:"manage_snapshots_destinations";b:1;s:25:"manage_snapshots_settings";b:1;s:23:"manage_snapshots_import";b:1;s:11:"hustle_menu";b:1;s:18:"hustle_edit_module";b:1;s:13:"hustle_create";b:1;s:24:"hustle_edit_integrations";b:1;s:20:"hustle_access_emails";b:1;s:20:"hustle_edit_settings";b:1;s:34:"wpml_manage_translation_management";b:1;s:21:"wpml_manage_languages";b:1;s:41:"wpml_manage_theme_and_plugin_localization";b:1;s:19:"wpml_manage_support";b:1;s:36:"wpml_manage_woocommerce_multilingual";b:1;s:37:"wpml_operate_woocommerce_multilingual";b:1;s:29:"wpml_manage_media_translation";b:1;s:22:"wpml_manage_navigation";b:1;s:24:"wpml_manage_sticky_links";b:1;s:30:"wpml_manage_string_translation";b:1;s:33:"wpml_manage_translation_analytics";b:1;s:25:"wpml_manage_wp_menus_sync";b:1;s:32:"wpml_manage_taxonomy_translation";b:1;s:27:"wpml_manage_troubleshooting";b:1;s:31:"wpml_manage_translation_options";b:1;s:23:"beehive_manage_settings";b:1;s:16:"hustle_analytics";b:1;}}s:6:"editor";a:2:{s:4:"name";s:6:"Editor";s:12:"capabilities";a:47:{s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;s:14:"chained_manage";b:1;s:11:"edit_blocks";b:1;s:18:"edit_others_blocks";b:1;s:14:"publish_blocks";b:1;s:19:"read_private_blocks";b:1;s:11:"read_blocks";b:1;s:13:"delete_blocks";b:1;s:21:"delete_private_blocks";b:1;s:23:"delete_published_blocks";b:1;s:20:"delete_others_blocks";b:1;s:19:"edit_private_blocks";b:1;s:21:"edit_published_blocks";b:1;s:13:"create_blocks";b:1;}}s:6:"author";a:2:{s:4:"name";s:6:"Author";s:12:"capabilities";a:17:{s:12:"upload_files";b:1;s:10:"edit_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:4:"read";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;s:22:"delete_published_posts";b:1;s:11:"edit_blocks";b:1;s:14:"publish_blocks";b:1;s:11:"read_blocks";b:1;s:13:"delete_blocks";b:1;s:23:"delete_published_blocks";b:1;s:21:"edit_published_blocks";b:1;s:13:"create_blocks";b:1;}}s:11:"contributor";a:2:{s:4:"name";s:11:"Contributor";s:12:"capabilities";a:6:{s:10:"edit_posts";b:1;s:4:"read";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;s:11:"read_blocks";b:1;}}s:10:"subscriber";a:2:{s:4:"name";s:10:"Subscriber";s:12:"capabilities";a:2:{s:4:"read";b:1;s:7:"level_0";b:1;}}}

Then try logging in again, Alhamdulillah , it’s back to normal right away

Therefore, dear Website Operator , be diligent in looking at the wordpress website, updating it, scanning for malware, and adding content..