ISO IEC 20000-1 transition timeline

ISO/IEC 20000-1:2018 has been published

The new version of ISO/IEC 20000-1:2018 is now available.
What are the main changes?

  • aligned to the high level structure (HLS) that now applies to all new management system standards
  • broader application beyond the traditional IT services, such a facilities management and business process outsourcing
  • addresses key service management trends
  • increased focus on planning to drive improved performance
  • increased focus on leadership and strategy to ensure an optimized performance is delivered for you and your customers

You can buy guide book at


ISO IEC 20000-1 transition timeline
ISO IEC 20000-1 transition timeline

Preparing for ISO/IEC 20000-1:2018

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