Tag: itsm

ISO/IEC 20000-1:2018 has been published

ISO IEC 20000-1 transition timeline

The new version of ISO/IEC 20000-1:2018 is now available. What are the main changes? aligned to the high level structure (HLS) that now applies to all new management system standards broader application beyond the traditional IT services, such a facilities management and business process outsourcing addresses key service management trends […]