The new version of ISO/IEC 20000-1:2018 is now available.
What are the main changes?
- aligned to the high level structure (HLS) that now applies to all new management system standards
- broader application beyond the traditional IT services, such a facilities management and business process outsourcing
- addresses key service management trends
- increased focus on planning to drive improved performance
- increased focus on leadership and strategy to ensure an optimized performance is delivered for you and your customers
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